In order to complete your claim, you will need to reference your copy of the following items. A valid shipment number, state of origin and state of destination are required to proceed.
- Household Goods Carrier's Bill of Lading. Shipment # located in the upper right hand corner of your Bill of Lading.
- Household Goods Descriptive Inventory. (Damage Claims Only)
If you have questions as you file this claim, contact us using the below information for assistance. You'll have the opportunity to print your claim after you submit it.
Thank you for allowing northAmerican Van Lines to service your recent relocation.
Residence Damage External: Damage to property outside your residence caused at loading or delivery should be reported directly to our Accident Reporting Hotline at 1 (800)-634-2481For shipments moving WITHIN U.S. or BETWEEN U.S. and Canada:
Monday - Friday, 8am - 5pm (ET)
For shipments moving WITHIN Canada:
Monday - Friday, 8:30am - 5pm (MT)